Refund Policy
SHE Virtual Academy (SVA) Refund policy
Thank you for buying our courses. We ensure that our users have a rewarding experience while they discover, assess, and purchase our courses, whether it is an instructor-led or self-paced training.
As with any online purchase experience, there are terms and conditions that govern the Refund Policy. When you buy a training course on SHE Virtual Academy (SVA) ,you agree to our Privacy Policy, Terms of Use and refund policy
OUR REFUND POLICY IS AS FOLLOWS:
Cancellation & Refunds: Online Training
For Self Paced Learning:
Refund request for purchase of digital courses. Money back guarantee is void once participant has accessed content or downloaded the E-Book. Any refund request for purchasing digital courses will not be accepted and no refund will be provided.
FOR INSTRUCTOR LED TRAINING:
Raise refund request within 7 days of purchase of course. Money back guarantee is void if the participant has accessed more than 25% content of any e-learning course or has attended Online Classrooms/received recordings for more than 1 day.
Also, In case a user downloads the E-Book for the course the money back guarantee will be void. Any refund request beyond 5 days of purchasing the course will not be accepted and no refund will be provided.
Cancellation & Refunds: Classroom Training SHE Virtual Academy, reserves the right to postpone/cancel an event, or change the location of an event because of insufficient enrollments, instructor illness or natural events (like floods, earthquakes, political instability, etc)
- In case SHE Virtual Academy (SVA) cancels an event, 100% refund will be paid to the registrant/participant.
- If a cancellation is done by a registrant 7 business days (or more) prior to the event, 10% of the total paid fee will be deducted and the remaining amount will be refunded to the registrant/participant.
- If a cancellation is done by a registrant/participant within 10 business days (or less) of the event, no refunds will be made.
- In case SVA cancels an event, 100% of course fees will be refunded. However travel, logistics or any personal expense incurred by learners/participants will not be refunded.
- No refunds or credits will be available for participants who fail to attend complete course dates of the course.
REFUND REQUEST CAN BE INITIATED IN TWO WAYS
- In case item quantity is more than one, please reach out to oursupport team through our Help or Support section on the website.
- Refunds: Duplicate paymentRefunds of the duplicate payment made by the registrant/participant will beprocessed via the same source (original method of payment) in 10 working dayspost processing by the customer.SVA reserves the right to revise the terms & conditions of this policy without anyprior notice.